Delivery / Shipping
Every day, we deliver to hundreds of customers across Malaysia, ensuring that we provide the highest level of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch usually within 24 business hours after the order is placed. We are unable to process any request after good(s) or product(s) is at the shipping provider(s). Do take note if you pre-order, notice on the estimated time of arrival and processing time usually take longer if this item has been backordered, which we will usually contact customer to offer better options if the wait is too long.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. West Malaysia orders are usually shipped to destination within 1 to 4 working days, while East Malaysia orders are usually shipped to destination within 2 to 6 working days.